Press Release – 19th June 2007
New Book – Managing Stress and Conflict in Libraries by Sheila Pantry OBE BA FCLIP
Stress and conflict in the workplace undermine performance and can make people mentally and physically ill, and research indicates that ever-increasing numbers of people are experiencing excessive pressure of this kind – including aggression and abuse – in our rapidly changing world of work.
This applies to libraries and information organizations as much as anywhere; indeed they can be particular targets for verbal and non-verbal violent behaviour through their accessibility to the public, and there are also employees of such organizations who are suffering, often in silence, from aggression, bullying and harassment from a work colleague.
Tackling – and preventing – conflict and stress effectively is a legal responsibility for management, and can result in significant benefits for the organization in terms of recruitment and retention, employee commitment, performance and productivity, customer satisfaction, organizational image and reputation, and avoidance of potential litigation.
Managing Stress and Conflict in Libraries defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently based on risk assessment previously carried out. The chapters cover:
- Current health and safety concerns
- Are you at risk?
- The business case
- Risk assessment procedure
- Advice, guidance and legislation
- Taking action to solve interpersonal conflict
- Dealing with aggression and violence
- Support to be expected inside and outside the organization.
Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation.
This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people.
Sheila Pantry OBE BA FCLIP manages an independent information services consultancy and electronic publishing business, including websites. She has had a long and varied career in information management in a range of industry sectors, and also in government as Head of Information Services for the Health and Safety Executive. She specializes in worldwide occupational health and safety information and is an experienced trainer, writer, editor and lecturer.
Facet Publishing, 7 Ridgmount Street, London WC1E 7AE, UK
All titles available a 20% discount to Chartered Institute of Library and
Information Professionals members.
Remember to quote your Membership Number if claiming the discount.
Available from Bookpoint Ltd, Mail Order Dept, 39 Milton Park, Abingdon,
Oxon OX14 4TD | Tel: +44 (0)1235 400400 | Fax: +44 (0) 1235 832068 / 861038 |
Further information – email: email@example.com