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Developing a Successful Service Plan

Sheila Pantry and Peter Griffiths


Library Association Publishing


The Successful LIS Professional Series




ISBN 1 85604392 4


This book offers the LIS professional a systematic approach to creating and maintaining a successful service plan including:

  • why do you need a service plan?
  • the structure of a service plan
  • involving others in your service plan
  • your personal plan: personal and professional development
  • evaluating and monitoring your service plan
  • how often should your service plan be revised?
  • introducing new services
  • using your service plan to create a strategic position for your LIS in the organization.

An example of a service plan template is supplied, together with a reading list of further information sources including websites, and a useful glossary of financial terms.


‘This book is clearly written and easy to read.’
Library Review

‘All in all I would recommend this text to fellow LIS professionals tasked with writing or updating an existing service plan.’

‘This is a concise, well-written guide to formulating and implementing a service plan for library and information services.’
Journal of Documentation

‘This title, the latest in the LA’s splendid Successful LIS Professional series, is a most useful guide to service planning a business plan for information services.’
Library Management

‘This is one of the most logically structured and lucidly written professional books that I have had the pleasure to read.’
New Library World


Sheila Pantry OBE BA FCLIP manages an independent information services consultancy and electronic publishing business, including websites. She has had a long and varied career in information management in a range of industry sectors, and also in government as Head of Information Services for the Health and Safety Executive. She specializes in worldwide occupational health and safety information and is an experienced trainer, writer, editor, lecturer and conference organiser.

Peter Griffiths is an independent information specialist with particular interest in library and information services, knowledge management and wider aspects of information management in the public sector. He was previously Head of Information at the Home Office, a role that included being head of profession for librarians, information scientists and latterly records managers across the Home Office group. He is an experienced trainer, writer and speaker. Peter is currently 2009 President of CILIP, the Chartered Institute of Library and Information Professionals.

Available at a 20% discount to Chartered Institute of Library and Information Professionals members.
Remember to quote your Membership Number if claiming the discount.
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