News from around the World
April 2008
In this fast moving world it is essential to have quick access to
validated, authoritative and constantly updated information collections.
Much time is spent these days searching the Internet for validated and
authoritative information often resulting in out-of date sources.
Collections brought together and maintained by information specialists are
one sure way of getting good quality data.
As new research and new ways of working, with the attendant alterations
in products, services and technology developments means that no-one,
especially those responsible for fire, emergencies and preparedness in
workplaces of all kinds, should be without the latest information. Nor
should people be without access to information that has been published in the past!
Searchers should also be aware that the myth abounding in the world
that everything is published on the Internet and is free is just not true!
Nor is the latest theory that if you have a credit card and access to
search engines then you do NOT need a library!
FIREINF, arguably the world's premier collection of related
validated, authoritative information on the subject aims to help all those
seeking such information. Emphasis is on all aspects of fire, emergency
and preparedness management principles, fire risk assessment, practices
and research. FIREINF leads the searcher to quality guidance and advice
from around the world. And it is used by organisations, those teaching
fire science as well as fire brigades, rescue services, forensic and fire experts.
One way to quickly gain access to legislation, guidance and advice that
is up-to-date and relevant is to take a 15-day Free Trial of FIREINF
- the service that is focused, affordable, easy to use and continuously
updated as new data is published.
Published by Sheila Pantry Associates Ltd. since 1997 (previous titles
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FIREINF uses the powerful Headfast software
Fireinf is accessible via the Internet Service www.fireinf.com.
Contact Sheila Pantry Associates Ltd. for 15 day FREE trials for all
services that are cost effective. Why pay more for information? Click onto
www.sheilapantry.com/interest.html
The World Day for Safety and Health at Work is an annual event, held
on 28th April of each year. It aims to raise awareness about how to make
work safe and healthy and the need to raise the political profile of
occupational safety and health.
The International Labour Office (ILO) encourages its tripartite
partners to organize activities at the national and enterprise levels
using promotional materials.
For more information, visit the ILO site for the World Day for Safety
and Health at Work 2008: www.ilo.org/safework/safeday
Ideally, events should involve both management and workers and be
reported to press and media. Please also let the ILO know about your
events by sending an e-mail to safeday@ilo.org
The ILO Report for the World Day for Safety and Health at Work 2008 - My
life, my work, my safe work: Managing risk in the work environment -
is now available along with other promotional products (poster, postcard
and bookmark) on the ILO web site.
Access the ILO
Report for the World Day for Safety and Health at Work 2008 (PDF 1460 KB)
This year, the Report focuses on managing risk in the work environment.
All managers and workers need to think about how to control and reduce
risks in their own workplaces to prevent injury and protect their safety
and health. It highlights the need for governments, employers, workers and
their representatives, as well as research and training institutions and
international organizations to work together to reduce the vast human and
economic burdens of work-related accidents and diseases.
by Dr John Howard, Director National Institute for Occupational
Safety and Health (NIOSH), USA
An age-old disease, tuberculosis (TB) continues to afflict men and
women around the world in the 21st Century. Internationally, 9.2 million
new cases of TB and 1.7 million deaths from the disease occurred in 2006,
according to World Health Organization (WHO) estimates. In the U.S., it is
an occupational health concern for people who have an increased,
work-related risk of exposure to the TB bacteria, such as workers in
health-care facilities and correctional institutions.
In the decades after World War II, thanks to strides in detection and
control, significant inroads were made against the disease. However, in
the 1980s, this progress stalled as a result of several factors, and TB
resurged. The public health community redoubled efforts to control the disease.
As part of its research and outreach mission, NIOSH stepped up to help
protect men and women who were at increased risk of work-related infection
from TB's resurgence. On one track, working with our colleagues elsewhere
in the U.S. Centers for Disease Control and Prevention (CDC) and other
health institutions, we were at the table in helping to craft broader
national initiatives in the renewed campaign against the disease. Our
scientific findings and our insights into the dynamics of the workplace
were important for incorporating occupational health protection as a
critical part of national TB control guidance. A recent example is CDC's
2005 guidelines for controlling TB transmission in health-care settings, www.cdc.gov/mmwr/PDF/rr/rr5417.pdf.
At the same time, responding to our stakeholders with direct
assistance, we also helped employers and employees to identify risk
factors in their workplaces and to institute effective protective
measures. We have provided extensive technical assistance and guidance in
the form of published guidelines, training materials, health surveillance
data, health hazard evaluation reports, presentations at professional
conferences, chapters in textbooks, and other resources. These materials
include valuable resources not only for occupational health programs in
health-care facilities, but also for programs in other places where
work-related risks exist, such as correctional facilities, nursing homes,
and homeless shelters.
To a significant extent, the renewed efforts here in the U.S. and
abroad have been successful. For example, WHO estimates that the number of
new TB cases per capita globally has fallen since 2003. In the U.S., the
incidence rate of TB among health-care workers declined during the period
from 1994 to 2000. www.cdc.gov/niosh/docs/2004-146/ch2/ch2-10-6.asp.htm.
However, as long as the disease exists, the potential for infection
remains. In 2006, according to CDC statistics, 408 healthcare workers and
17 correctional workers were diagnosed as having TB. This is 425 cases too
many. Two recent reports also highlight trends that further demonstrate
the need to stay vigilant.
WHO reported on March 17 that progress in controlling TB world-wide
slowed in 2006, the most recent year for which the international data were
available. One important factor is the continued growth of multidrug-resistant
TB, which poses ongoing challenges for diagnosis and treatment. The WHO
report is essential reading for health professionals. www.who.int/tb/publications/global_report/2008/en/index.html.
An article in the March 21, 2008, issue of the U.S. Centers for Disease
Control and Prevention's (CDC) Morbidity and Mortality Weekly Report
found a similar slowdown in progress against TB in the United States.
Recommendations in the article for vigorous actions to address this
problem, and to push for the eradication of TB once and for all, involve
roles for NIOSH and its partners. Among the recommendations:
"improved case management and contact investigation, intensified
outreach and testing of populations at high risk, better treatments and
diagnostic tools, improved understanding of TB transmission, and continued
collaboration with other nations to reduce TB globally." www.cdc.gov/mmwr/preview/mmwrhtml/mm5711a2.htm
Clearly, our ongoing NIOSH resources for employers and workers continue
to meet a critical need. They include:
- "Protect Yourself Against Tuberculosis," an easy-to-read
guide that answers questions frequently raised by health-care workers
about respiratory protection against TB, and provides key information
about selecting, using, and maintaining respirators. Respiratory
protection is a key measure in health-care facilities because
engineering controls, such as the use of isolation rooms, may not
completely contain the risk of exposure. www.cdc.gov/niosh/tb.html.
- "TB Respiratory Protection Program in Health Care Facilities:
Administrators' Guide," a practical guide for administrators and
managers who are responsible for instituting and maintaining
respiratory protection programs for health-care workers who may be
exposed to patients infected with TB. www.cdc.gov/niosh/99-143.html.
- "Respirators: Your TB Defense" and "TB Respiratory
Protection: Administrators' Review," two video programs that
fulfil a need for interactive, visual training resources. The programs
are available on DVD or as downloads from the Web. www.cdc.gov/niosh/docs/video/tb.html.
NIOSH has also contributed to the development, assessment, and guidance
for use of environmental control measures such as ventilation and
filtration, airborne infection isolation rooms (AIIR), portable air
cleaners, and ultraviolet germicidal irradiation (UVGI), to the
advancement of knowledge about personal protective equipment, and to
improvements in methods for assessing TB exposure. These advances add to
the base of knowledge that will be needed for protecting workers - and
indeed, the public as a whole - as efforts against TB proceed in the 21st
Century. NIOSH's work is described in an evidence package presented to the
National Academies last year for independent scientific review of the
quality, relevance, and impact of our strategic research program for
preventing occupational respiratory diseases. www.cdc.gov/niosh/nas/RDRP/ch6.1.htm
For health professionals, the ultimate goal is not simply the
containment or control of TB. The ultimate goal is eradication. NIOSH is
honoured to be a partner in this historic enterprise. For more information
about our resources for occupational health professionals, employers, and
workers, please visit our topic page at www.cdc.gov/niosh/topics/tb.
Published in NIOSH E-News April 2008 to subscribe to NIOSH E-News click
on www.cdc.gov/niosh/enews
The Rasbash Lecture will take place this year at a very prestigious
venue - Defence Fire & Rescue Service Headquarters, Andover,
Hampshire, UK, on 5th June - 4.5hrs CPD
To be delivered by Professor G Quintiere -The John L. Bryan Professor
of Fire Protection Engineering University of Maryland.
"Integration of Fire Dynamics and Fire Safety Engineering"
To book go to: www.eventsforce.net/ife/frontend/reg/thome.csp?pageID=603&eventID=4&mode=preview&version=future&eventID=4
or Contact: Jenny Angus: The Institution of Fire Engineers London Road,
Moreton in Marsh, GL56 0RH, UK | Tel: +44 (0)1608 812588 | Email: jenny.angus@ife.org.uk
The rising cost of chronic diseases, including direct medical costs and
indirect costs associated with lost productivity, is a growing burden for
businesses, according to research prepared by PricewaterhouseCoopers in
conjunction with the World Economic Forum. The report warns that over the
next 25 years chronic disease will reduce the available labour supply,
savings, investments and ultimately affect the capital markets, and
outlines the business rationale for workplace wellness programmes. It
states that in an interdependent global economy, chronic conditions such
as cardiovascular disease, diabetes and respiratory illness, are creating
a significant societal risk that threatens health systems and economic
sustainability.
PricewaterhouseCoopers analysis found that productivity losses
associated with workers who have chronic disease are as much as 400
percent more than the cost of treating chronic disease. Losses in
productivity include disability, unplanned absences, reduced workplace
effectiveness, increased accidents and negative impacts on work quality or
customer service.
Moreover, the incidence of chronic disease is growing at an astonishing
rate. Globally, chronic diseases represent more than half (57%) of all
deaths annually, and this is expected to rise by 23% over the next 20 to
25 years, while deaths due to other causes are expected to remain roughly
stable through to 2030. This progression of chronic disease is occurring
despite the fact that these diseases are largely preventable. While the
relative burden of chronic disease is still greatest in industrialised
countries, the convergence of the global economies and the Western
influence on lifestyles throughout the world will increasingly impact
emerging economies at a similar rate.
Given the growing incidence of chronic diseases through the world and
new evidence that workplace wellness programmes are effective at reducing
the risk of these diseases, the report suggests that businesses have a
vested interest in workplace wellness programmes and that public-private
partnerships are imperative from a health, bottom-line and national
perspective.
The PricewaterhouseCoopers and World Economic Forum report entitled
"Working Towards Wellness: The Business Rationale," identifies
four primary reasons that business should invest in the prevention of
chronic disease:
Chronic disease drives national healthcare costs
People with chronic disease account for the majority of national health
expenditures and approximately 40% of total lost work time. The impact of
chronic disease is placing an increasing burden on health systems, taxes
and costs of coverage, which increasingly burden organisations and their
employees.
Wellness and health promotion programmes are generally focused on
reduction of risky health behaviours that lead to the development of
chronic diseases. Healthcare costs for those with more health risks
increases in proportion with the number of risks they have, even in the
absence of a chronic disease.
Productivity losses associated with chronic disease are even greater
Studies have consistently shown productivity costs related to health
risk factors to be up to four times those of healthcare costs for
employers. The most costly conditions and health risk factors related to
productivity are different from those when considering only the cost of
treating the disease. Depression, fatigue and sleeping problems -
conditions or risks that are often associated with chronic diseases - have
the largest impact on productivity. As with healthcare costs, more risk
factors multiply the losses in productivity.
In the next 10 years, China, India and the UK are projected to lose US$
558 billion, US$ 237 billion and US$ 33 billion, respectively, in national
income as a result of heart disease, stroke and diabetes and partly as a
result of reduced economic productivity.
In many emerging economies, lack of effective treatment of chronic
disease during the working years also contributes to the higher numbers of
lost years of productive life. For example, by 2030, the total number of
productive years lost in Brazil, South Africa, Russia, China and India is
expected to increase 64% from 20.6 million in 2000 to 33.7 million in 2030
due to cardiovascular disease alone. This poses significant threats to the
vitality of a highly interdependent global ecosystem, which in turn can
threaten the sustainability of already burdened social security systems in
industrialised societies.
Workplace wellness efforts can positively impact human capital investments
Human capital is an increasingly scarce organisational resource on a
global level. The demand for talented people is increasing, and an ageing
workforce is creating an additional drain on organisations' workforces.
For example, China will be moving from an era of labour surplus into an
era of labour shortage as early as 2010, according to the Chinese Academy
of Social Sciences.
PricewaterhouseCoopers analysis found that organisations invest an
average of US$290 in labour costs to generate US$ 1,000 in revenue and
because the amount of labour investment per dollar generated is
increasing, there is a significant opportunity for improvement of return
on investment in the workforce. By helping employees work longer and have
more productive lives, organisations can protect this asset in the face of
growing labour shortages globally.
Furthermore an organisation that shows that it values workers' health
is more likely to attract, retain and motivate employees. Leading
organisations have utilised prevention and wellness programmes to
demonstrate the value they place on their workers.
Sustainability is threatened by the epidemic of chronic disease
In a globally interdependent economy, the epidemic of chronic disease -
a product of both environment and behaviours - is a social phenomenon that
is as equally prevalent and preventable as issues such as global warming,
infectious diseases, poverty, terrorism, clean water and basic
infrastructure. In fact, many of those issues are intertwined with the
issue of chronic disease.
For a copy of the report, "Working Towards Wellness: The Business
Rationale" www.pwc.com/globalhealthcare
The entire Wellness series released at the World Economic Forum in
Davos, January 2008 is available at www.pwc.com/globalhealthcare
Nanotechnology
ORP'2008 will take place in A Coruña, Spain, on May 14th to 16th. The
previous conference - ORP'2006 gathered 2,000 participants from 21
countries and featured 100 stands from corporations working in the field
of Occupational Risk Prevention. Invited lectures were given by experts
from Australia, Belgium, Canada, Chile, Finland, France, Germany, Ireland,
Israel, Italy, the Netherlands, Norway, South Korea, Spain, Portugal and
the U.S. 284 assessed papers were presented on issues such as safety and
prevention management, industrial hygiene, ergonomics, legislation and
psycho-sociology, among others.
This year, it will be dedicated to "Commitment towards Prevention:
A Corporate Responsibility".
Contact: Technical Secretariat, CEP (Centre for Ergonomics and
Prevention), ETSEIB (School of Industrial Engineering), UPC (Technical
University of Catalonia), Av. Diagonal 647, planta 10, Barcelona, Spain |
Tel: + 34 93 401 17 58 | Fax: + 34 93 401 25 78 | www.orpconference.org
You may be interested in the Chinese edition of Enhancing
Occupational Safety and Health by Geoff Taylor, Kellie Easter and Roy Hegney.
It is published by Chemical Industry Press, Beijing as Zhiye Anquan
Jiankang. The translator is Prof Fan. Y Xiao of the Safety Engineering
Department of the China University of Geosciences, Beijing, China.
It joins its Spanish stablemate Mejora de la Salud y la Seguridad en
el Trabajo published by Elsevier Espana, Madrid
This has previously been published in English in the UK, 2004, and Spanish, 2006.
Chemical Industry Press in Beijing has opted to reproduce the book as
it appears in English (with some updates and a short extra section on coal
mine gas drainage.
Contact: Geoff Taylor, Perth | http://shop.cip.com.cn//product/20080101/111319787122011176.html
Everyone goes to superstores, but did you know that the employees
working in them have a good chance of suffering from back pain? For this
growing sector, a prevention guide Handling work and customer service in
warehouse superstores has just been published by the Quebec Occupational
Health and Safety Research Institute (IRSST) and Groupe-conseil AON. In
addition to offering different practical advice, this document proposes
solution scenarios that are easy to implement for better prevention of
handling-related accidents and the associated back pain.
Target public and risk factors
Aimed at people who want to do prevention, the guide proposes a 5-part
action process ranging from the identification of problems to the
implementation of solutions. Several aspects have an impact on handling
activities: the volume, weight and packaging of containers, the physical
layouts in the sales area (height and accessibility of shelves), the
equipment (mobile ladder, aerial platform, stepladder, etc.) and inventory
control. The characteristics of each of these aspects can lead to injury
or accident risks. This guide is designed to improve the work performance
conditions of all employees that handle merchandise, from stockers to sales clerks.
Presentation
The result of five years of research and based on two scientific
studies, this guide contains a checklist to identify problems, six
solution fact sheets, as well as a grid to evaluate the solutions. It
includes illustrations, relevant examples, a glossary, and a summary table
of the references. Written in simple language, this prevention guide
emphasizes the important things to know and the steps to be taken to make
our warehouse superstores safer workplaces.
The guide and the fact sheets can be downloaded free from: www.irsst.qc.ca/files/documents/PubIRSST/RG-546.pdf
Contact: Communications Division, IRSST | Email: mautom@irsst.qc.ca
Since its launch in 1992, The Health and Safety People Ltd has grown
into one of the UK's most respected health and safety consultancies, with
around 1,200 UK and international clients. Employing around forty highly
qualified and experienced consultants, whose expertise covers all aspects
of construction, manufacturing, service and leisure industries, the
company provides tailored health and safety management systems, procedures
and policies designed to help clients satisfy their legal obligations,
save time, control costs, and demonstrate their commitment and ability to
keep their workforces safe. Rapid response is a key element of The Health
and Safety People's offer.
All their policies are backed by a 24-hour advice hotline for immediate
response in a crisis situation. The company was therefore increasingly
concerned about the time that was elapsing between an inspection taking
place, and receipt of the report at the client's offices - up to six days
in many cases. Relying on conventional paper records that needed to be
posted or faxed back by consultants, there was a high risk of reports not
being sent in on time, or even forgotten. The company was also frustrated
by the long and tedious process of having to make multiple photocopies of
each report for invoicing, client HQ and their own files. They decided to
do something about it, and called in Destiny.
The solution - rapid transmission of inspection reports and photos
An early requirement was for Destiny to redesign and simplify the
inspection report, and convert it into digital format. With up to twelve
separate pages and continuation sheets completed and sent individually
from the field at each visit, this involved a major technical challenge to
create a system which would collate and integrate them into one single PDF
document.
The company's consultants were then issued with the new forms and
digital pens. Initially perturbed at the idea of leaving the only hard
copy with the client on site, they quickly became comfortable with the
ease and practicality of the new process after early technical and
procedural challenges were resolved by performing trials to check
compatibility.
Now, consultants simply write out each report form and tick a SEND box
to transmit it rapidly and securely via a Bluetooth mobile phone. A key
aspect of the new system is the ability to take and attach photos -
something they were simply unable to do before. This is critically
important, since it enables them to provide evidence of hazards or
behaviour, and corrective action taken.
A graphical PDF of the original handwritten form is recreated by
Destiny's servers and delivered to The Health and Safety People's computer
system in less than a minute after the form is transmitted from the field.
Administrators also have the ability, where needed, to review any
recreated form against the original on a dedicated web portal (Destiny's manage
system) to check for 100% data accuracy.
The results - evidence of immediate action
John Thoday is MD of The Health and Safety People. "The Destiny
system has brought us huge environmental and logistical benefits", he
says. "We're now able to operate fully electronically, without any
need for paper records. Our inspection reports are stored electronically
by client, and can be retrieved quickly and easily."
Another positive measurement of the impact the system has made has been
the reaction of the company's clients. "They love it", says John
Thoday - "especially the speed of response. We can't imagine trying
to take it away from them now. One of our consultants can be on site in
Cornwall, and have a copy of his report and pictures at a client's London
HQ just minutes after he's completed the job. This means they can take
immediate action, or better still have the evidence that we've already
done it on their behalf. That's great for providing rapid reassurance and
peace of mind. Our clients love being the ones to tick the SEND box, feel
the pen vibrate, and know that the data's been sent securely on its
way."
The Health and Safety People Ltd is accredited with ISO9001:2000 and
ISO 14001:2004 - the environmental management standard. Digital pen
technology from Destiny is fully compatible with this standard and helps
environmentally driven organisations achieve even greater energy
efficiencies.
Contact: Destiny, 10 Quarry Street, Guildford, Surrey, GU1 3UY, UK |
Tel: +44 (0)8458 558855 | Email: Sales@destinyplc.com
| www.destinyplc.com
Time to take your life back - that is Arthritis Care's message to 7.8
million* people in the UK who live with chronic day-to-day pain. The
61-year old charity today marks its awareness week starting 12th - 18th
April 2008 by launching its new Challenging Pain programme across the
country.
Around half of those living with long-term pain end up losing their
jobs*. It can cause insomnia, exhaustion, depression, destroy mental
concentration, ruin mobility, social, family and work life, and ultimately
may lead to reduced income, poverty and isolation.
'Pain is sometimes called 'the silent epidemic'. It's the main reason
why people visit their GP - and arthritis is its most frequent cause. With
pain being the number one reason why people call the Arthritis Care
helplines, we decided to create a specific 'Challenging Pain' workshop. It
addresses a wide variety of long-term conditions, equipping anyone
experiencing pain with skills and techniques to combat their symptoms',
said Rachel Gondwe, Arthritis Care's head of training.
Arthritis Care pioneered American style self-management training in the
UK during the 1990s, paving the way for the Expert Patient Programme, and
Challenging Pain was developed from its successful Challenging Arthritis
course. CP is expected to become an important part of the country's
self-management strategy to help the ageing population live well with
long-term conditions. It is envisaged that nurses, doctors and other
health and care professionals may 'prescribe' the course to those deemed
likely to benefit. It is available across the UK and is totally free to
participants. Employers can run it in the workplace for workers, or
primary trust commission it for patients.
Challenging Pain was piloted and road-tested in Devon, and it was
exported to Australia by Arthritis Care in February 2008. The charity
decided to 'roll it out 'across the UK during Arthritis Care Awareness
Week because the week's self-management theme, 'Time to Take Your Life
Back', perfectly described the workshop's purpose. 'Pain has a huge impact
on your well-being and ability to work. If you can control pain, you
really can reclaim huge parts of your life. The Challenging Pain course
reduces the fear, anger and frustration that pain often causes; it helps
you to think about your pain differently, and to be more confident in your
ability to perform daily activities. You learn new techniques for dealing
with pain, and discover better ways of communicating your needs to your
family, friends and your doctor. Many participants report that they are
able to think more positively about the future and to plan ahead after
doing the course,' said Gondwe.
To find out more about offering Challenging Pain in your practice, or
for more information about the course, its trainers and accreditation:
Contact Rachel Gondwe | Tel: +44 (0)207 380 6564 | Email: rachelg@arthritiscare.org.uk
For more information and case studies http://edit.arthritiscare.org.uk/Microsites/aaw
| www.arthritiscare.org.uk
Croner Training's 4th Annual Health and Safety Conference will be
held on 3 December 2008, London. Now in its fourth year, this
practical one-day conference will help you move ahead with health and
safety challenges in your organisation and enable you to understand what
needs to be addressed to achieve success. Programme is organised and
conference chaired by Sheila Pantry OBE.
The 2007 conference was attended by well over 100 delegates and
received very good delegate feedback:
- 'A very good forum for the exchange of information from both presentations and networking'
- 'The content and speakers were all of a high standard'
Attending this conference will give you:
- Individual awareness and perspectives on new major health and safety topics
- The ability to quickly develop credible, coherent and effective plans for turning strategies into action
- The opportunity to talk to and ask questions of the expert speakers
- The opportunity to network with other senior professionals
This conference will help you to:
- Identify the key health and safety issues for 2008/2009
- Turn your own strategy into successful action programme
Who should attend?:
- Owner-managers
- All Occupational Health and Safety Managers aiming to be up-to-date in 2008 with the latest hot topics
- Senior Level Managers and Directors who need to be aware about their health and safety responsibilities and the consequences of non-compliance
- Finance directors
- Representatives from organisations wishing to benchmark their own practices against other leading organisations
- Health, Safety and Facilities Managers looking to update and improve their own knowledge and skills base on what is changing in health, safety, professional capabilities, latest legislation and trends
- Senior Employee Representatives
The final programme and speakers details will be confirmed shortly.
Croner's 4th Annual Health and Safety Conference 2008
3 December 2008, London (location TBC)
Price: £399 + VAT (Early booking discount of £100 if place booked before 29th August 2008)
Visit www.cronertraining.co.uk/hsconference
for full programme details.
Contact: Customer Services on 0845 082 1170 to book your place or
email: services@cronertraining.co.uk
by Sheila Pantry OBE BA FCLIP
Stress and conflict in the workplace undermine performance and can make
people mentally and physically ill, and research indicates that
ever-increasing numbers of people are experiencing excessive pressure of
this kind - including aggression and abuse - in our rapidly changing world of work.
This applies to libraries and information organizations as much as
anywhere; indeed they can be particular targets for verbal and non-verbal
violent behaviour through their accessibility to the public, and there are
also employees of such organizations who are suffering, often in silence,
from aggression, bullying and harassment from a work colleague.
Tackling - and preventing - conflict and stress effectively is a legal
responsibility for management, and can result in significant benefits for
the organization in terms of recruitment and retention, employee
commitment, performance and productivity, customer satisfaction,
organizational image and reputation, and avoidance of potential
litigation.
Managing Stress and Conflict in Libraries defines clearly
what should and should not be tolerated in a healthy and safe working
environment, and introduces the reporting procedures and communication
skills leading to conflict resolution, enabling both employees and
managers to consider situations consistently based on risk assessment
previously carried out. The chapters cover:
- Current health and safety concerns
- Are you at risk?
- The business case
- Risk assessment procedure
- Advice, guidance and legislation
- Taking action to solve interpersonal conflict
- Dealing with aggression and violence
- Support to be expected inside and outside the organization.
Also included are case studies, a glossary of health and safety terms,
and sources of further information, including relevant legislation.
This book is essential reading for employees at all levels, and also
for managers, team leaders, supervisors, personnel and human resources
staff, complaints officers, union officers and anyone else in the
information organization who may be called upon to deal with people.
See reviews on www.sheilapantry.com/books/1856046133.html#Reviews
|